FAQs

Here's some more FAQs

Q: I have a problem with my product and need to contact someone regarding a warranty claim. Who do I need to get in touch with?

A: All Trakker products are covered by a twelve-month manufacturer warranty that commences on the date of purchase. All warranty claims must be submitted to Trakker by the retailer on behalf of the end user. Please contact the store or online retailer from whom the product was purchased, and they will take your claim forward.

For more information on our warranty please click here.

Q: I have discovered that something is missing from the item I have purchased, how do I obtain the missing part?

A: Please contact the store or online retailer from whom the product was purchased, and they will endeavour to source the missing component. Please be aware, the terms and conditions of most retailers will stipulate that you have a limited period in which to contact them regarding missing items or goods received damaged on delivery. It is advisable to check your purchase, in full as soon as you receive the goods and report any discrepancy to the retailer immediately.

Q: I have lost/damaged a component and I need to purchase a spare, where can I get this from?

A: All available spares can be purchased from our dedicated online spares website, please click here to visit this website.

If the component is not listed on our spares website it is no longer available. In some cases, current spares may be compatible with discontinued products.

Q: I need a replacement pole for my shelter, but I do not know which one I need, can you help?

A: Detailed diagrams have been added to our spares website so identifying the required pole is very straight forward, please click here to visit the website.

There is also a compatibility chart to help you find the right pole for your Tempest, lease click here to view.

Q: I would like to purchase an extra accessory for my Tempest (eg: skullcap, inner capsule, social cap) but I do not know which one, if any, would fit my shelter?

A: Please follow the link below.

This will provide you with all the required information relating to Tempest accessories and their compatibility to each shelter, please click here to view the chart.

Q: I would like to contact Trakker by telephone, where can I obtain the number?

A: Unfortunately, we cannot exchange undocumented telephone conversations, and a written record of all correspondence is required to ensure that contradictory information is not passed onto the end user.

In most cases, the Trakker stockist will be able to answer all product related enquiries.

If you are viewing a product on our website, you will see the word 'DETAILS' beneath each product description. If you click on 'DETAILS' extra information will be revealed, including product features and technical specification, such as dimensions, weight, etc.

If you still feel you need to get in touch, please use the contact form below listing the nature of your enquiry and we endeavour to get back to you with the information you require.

Q: I am considering purchasing a new bivvy, but I need to know which one would be suitable regarding inner dimensions, weight, etc?

A: Please look at the shelters on our website. You will see the word 'DETAILS' beneath each product description. If you click on 'DETAILS' extra information will be revealed, including product features and technical specification, such as dimensions, weight, etc. In most cases, both internal and external dimensions of the erected shelter are listed along with the bivvies packed down (transport) size.

We also have a great blog detailing which Tempest size suits a style of angling, please click here to read the blog.

Q: Can I leave accessories attached to my Tempest when packing it away between sessions/moving swims?

A: Inner Capsule: The inner dome can be left in place if you untoggled the capsule at either side of the shelter (where the groundsheet hooks would be located) and around the door opening. However, the shelter would then have more of a bulky pack-down size and you may struggle to store it inside the carry bag that is supplied with the bivvy.

Extra care would need to be taken while setting up and packing down the bivvy as the inner dome and sewn in groundsheet would add considerable weight to the shelter. You would need to make sure the bivvy arms are fully fanned out before employing the pull-down handle.

Skull Cap: The Skull Cap can be left attached to the shelter. However, you would need to slacken the Velcro straps off and remove the rods at the front of the Skull Cap from the locating ports. Fold the cap back over the bivvy’s pull-down handle to dismantle the shelter.

Social Cap: Remove from the bivvy to transport.

Insect Panel: Remove from the bivvy to transport.

Vapour Shield: The Vapour Shield can be left in place, but the power pack must be disconnected and removed from the bivvy.

Q: Rainwater no longer seems to bead off my shelter as it did when new, why is this?

A: The hydrophobic coating on the outer fabric is prone to deterioration due to exposure to UV light and a build-up of dust/dirt on the bivvy. We recommend that the fabric is cleaned and treated at least once annually with a waterproofing tent care kit such as Grainger’s Fabsil as this will restore the water-resistant coating.

As with all waterproof fabric treatments, it is essential to adhere to the manufacturer’s instructions.

Q: What can I use to clean my waterproof garments?

A: It is widely accepted that over time technical, waterproof apparel can become soiled, and the waterproof qualities can deteriorate due to exposure to dirt and UV light. As with shelters, we recommend that apparel be treated at least once annually with an appropriate cleaner. A technical gear and clothing wash like Nikwax Tech Wash, Grangers Wash + Repel or another wash will help restore the water repellency of your garment.

As with all waterproof fabric treatments, it is essential to adhere to the manufacturer’s instructions.

Q: What accessories can I use in combination with my Tempest?

A: The inner dome can be used in conjunction with the Skull Cap or Social Cap, but it cannot be used with the Vapour shield.

The Vapour Shield cap be used in conjunction with the Skull Cap or Social Cap, but it cannot be used with the inner capsule.

The Skull Cap can be used with the Vapour Shield or the Inner Capsule, but it cannot be used with the Social Cap.

The Social Cap can be used with the Vapour Shield or the Inner Capsule, but it cannot be used with the Skull Cap.

Q: I have lost the instructions for my Trakker product; can you supply them?

A: Please click here to view our product manuals and product use guides covering shelters, stoves and bite alarms.

Q: How will I know what size jacket or trousers to order from the retailer, do I need small, medium, or large?

A: Please click here to view our clothing size chart.

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